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Success Story
Client: Exceptional People
Business Issue
Exceptional People had experienced several years of increasing
business growth. However, due to the rapid growth, they had simultaneously
experienced accompanying labor and human resource challenges.
In June 2001, Exceptional People began searching for a new workers
compensation provider – one that would seamlessly integrate
workers compensation with an array of other employment coverages
and services necessary to support their business.
The Solution
Exceptional People was at once impressed with SolutionOne's cost-effective
package; a solution that captured the synergies between workers
compensation, payroll services, and employment support and coverages.
Once Exceptional People became a SolutionOne customer, in addition
to workers compensation and payroll services, Applied Underwriters®
began providing services surrounding issues such as terminations,
labor concerns for on-call employees, overtime wages, deductions
from paychecks, and employee discrimination. The Human Resources
department also immediately capitalized on Applied Underwriters'
highly respected customer support team to research sensitive and
complex employment concerns, including having the Applied Underwriters'
team develop a training program on sexual harassment for the company.
The Result
The training program Applied Underwriters instituted in collaboration
with the company's HR department has been so successful that
it has been implemented throughout the entire organization. Since
becoming a SolutionOne customer, Exceptional People has also substantially
decreased the overall volume of human resource issues it faces.
Finally, the workers compensation – the driving motivator
for originally obtaining SolutionOne – has delivered superior
customer service and professional claims management.
Additional SolutionOne success stories: Victor's
Flowers
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